Frequently Askes Questions
1. What is your return policy?
Returns within 7 Days: Items can be returned within 7 days of receipt. They must be in their original packaging to be eligible for a refund.
Manufacturer Defects: Returns due to manufacturer defects will receive a full refund or replacement. Shipping costs are covered by us for defective items.
Non-Defective Returns: For returns not due to manufacturer defects, a store credit will be issued. Items must be returned in their original packaging.
Shipping Costs: A deduction for shipping costs will be made from the refund unless the item is returned in person.
2. How can I return an item?
In-Person Returns: Return items directly to our store for a full refund without shipping deductions.
Shipping Returns: Contact us for instructions and a return shipping label if applicable.
3. Do you accept exchanges?
We do not offer direct exchanges. Please return the item for a refund or store credit and place a new order for the desired item.
4. What if I receive a defective item?
Please contact us immediately with details of the defect. We will arrange for a full refund or replacement and cover the shipping costs.
5. Are there any items that cannot be returned?
Certain items may be non-returnable due to their nature (e.g., custom or personalized items). These exceptions will be noted at the time of purchase.
6. How do I earn loyalty points?
Earn 1 point for every $1 spent. Points can be redeemed for discounts based on the conversion rate (20 points = $1 discount).
7. What are the tiers in your loyalty program?
Basic Tier: $5 off per $100 spent.
Bronze Tier: Spend $250 for an additional 2% off and exclusive offers.
Silver Tier: Spend $500 for an additional 5% off, a birthday gift, and exclusive events.
Gold Tier: Spend $750 for an additional 10% off, free shipping, a custom gift, and VIP access.
8. How can I contact customer support?
For any inquiries or issues, please reach out to us at [Your Contact Information] or through our contact form on the website.
9. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order status.
10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased through our website. They can be used towards any purchase.
11. How do I sign up for workshops or private events?
Visit the "Workshops" or "Events" section on our website to view upcoming sessions. You can sign up online or contact us to schedule a private event.